Hartsdale Pet Cemetery & Hartsdale Crematory

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Reviews about Hartsdale Pet Cemetery & Hartsdale Crematory

• Lizzie Marks
  ★ ☆ ☆ ☆ ☆
  One star for returning the ashes.
  
  Our beloved Schnauzer passed away after 12 years in our family. We were all deeply distraught and thought Hartsdale would be sensitive and helpful. We ordered a beautiful cherrywood urn over the phone and stated that we wanted the ashes put inside. When our ashes arrived, I opened the shipping box to find an invoice envelope staring me in the face. As I dug deeper to find my pet's remains, I saw no wooden box. Instead, the ashes were wrapped in a plastic bag and tissue paper and put in a cheap tin box. The invoice charged for shipping and the cost of the urn (as well as the cremation). We called Hartsdale and were told that they had forgotten to send the urn due to an "oversight". We are still being charged for their less than mediocre services. This is disrespectful, insensitive, and quite frankly... Unforgivable. I am deeply disappointed and will never use this service again.

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